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#Argen phone software
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Previous experience in an IT support function.

Solution-orientated with ability to effectively multitask in a rapid work environment.

Ability to communicate advanced topics to multicultural users.

Database (Oracle and MSSQL) administration knowledge a plus.

Communicates effectively with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.

Communicates effectively with the outside sales team to keep them apprised of all interactions with their accounts.

Maintains a 3-hour service level agreement on customer related issues.

Logs all customer inquiries in Salesforce and ensures all technical cases are solved with the client's best interest in mind.

Collaborates directly with manufacturing vendors on bug fixes, beta testing and hardware improvements.

#Argen phone software

Performs rigorous testing of CAD software to understand software limitations.

Provides incoming phone and email support to customers to answer technical questions related to their installation infrastructure.Provides technical support to customers on hardware via online sessions, telephone, e-mail, and occasional on-site events.Proficient in the installation, upgrading, troubleshooting and debugging of 3shape Dental System Software, Exocad Software, as well as other 3Shape or Exocad software packages.Serves as subject management expert for the leading CAD hardware solutions, specifically Roland mills, Quatro Suction units, Sintering ovens, Open Technologies - NeWay Scanner, and 3Shape scanners.In this role, the successful candidate will: In this role, the Equipment Technical Support Specialist provides technical hardware support to customers via telephone and online, software support for advanced and market leading 3D scanner and CAD/CAM installations.

#Argen phone iso

Argen's products are FDA regulated and ISO certified. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions.

Are you passionate about sourcing and finding highly skilled and qualified talents? Do you thrive in a fast- paced and dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.Īrgen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Argen is the world’s largest manufacturer of dental alloys and a leader of innovation within the industry, dedicated to improving people’s lives by preserving their greatest physical asset-teeth.Īrgen Corporation currently has an exciting opportunity for an Equipment Technical Support Specialist to join a growing, technology-focused and service-oriented team.